2022 AMOA On the Road Program: Well Connected!

Session Schedule

Registration Information
Thursday, October 27
2:00 p.m. Factory Tour – Stern Pinball
5:00 – 6:00 p.m. Welcome Cocktail Hour
Friday, October 28
8:00 a.m. Attendee Check-In
8:30 - 9:30 a.m.

Keynote Address: “The Champion’s Code: Building Relationships Through Life Lessons of Integrity and Accountability from the Sports World to the Business World”, Ross Bernstein, Best-Selling Author and Speaker

Ross’ program is all about the DNA of what makes champions in sports so unique and how that relates to business.  His message is based upon a series of books he wrote in which he was able to interview more than 1,000 professional athletes and coaches that all had one thing in common – they were members of championship teams.  In his research he concluded that the same metrics and characteristics that were common among champions in sports, were also common among peak performers in business.  There are reasons certain teams win consistently, whereas others don’t...and Ross explains why.  It’s based largely on the “Good to Great” concept of how the best companies are able to separate themselves from the rest of the pack through servant leadership, by creating a culture of excellence, by developing deeper relationships, and by giving extraordinary customer service.

9:45 – 10:45 a.m. “Connecting with Cashless: An Operator’s Perspective”

Industry Operator Panel:  Jordan Barberio, Barberio Music Company and Greg Trent, Beyer and Brown

Over the past several years you’ve had access to education sessions on the benefits of cashless systems, however, this very well may be the first solely from a route operator’s perspective.  During this session, our seasoned operators will share “their” story of integrating cashless into their operations.  Learn about some of the metrics they’ve used and continue to use in determining what type of system to integrate depending on location type; they’ll share what they know now that they wished they knew then and some pleasant surprises along the way. They will also share what they hope to see or what intrigues them about the future of digital transactions.

11:00 – 11:45 a.m. “From Conception to Distribution:  The Making of a Pinball Game” George Gomez, Stern Pinball

Veteran pinball executive George Gomez will provide attendees with an intriguing look at exactly what it takes to create a great pinball game.  From concept to distribution, you’ll be amazed especially after yesterday’s tour!

11:45 a.m.-1:00 p.m.

Legislative Luncheon

Join your peers for lunch and the opportunity to network before AMOA’s DC-based legislative firm Dentons addresses attendees with an industry update and midterm preview just 12 days before election day.

1:15 – 2:15 pm

“Real Estate as an Exit Strategy, ESOPs, Banking Relationships and Personal Financial Preparation”, Joe Jacobson, Amusement Devices; Philip Webb, PDQ Merchant Enterprises, Inc.; and Sam Westgate, J&J Ventures

Whether you’re looking for an exit strategy short-term or long-term, our industry panel will share some of the strategies they’ve used as they look to the future.  In addition, they will also share the importance of banking relationships and personal financial preparation in the process.  Today’s route operator is more diverse than ever and you’ll learn that selling a route is not always “one size fits all”.

2:30 – 4:30 pm “Communicating for Impact!!!” Bil Murray, Murray and Associates

There are many and diverse reasons organizations need to communicate.  Communication can have a profound impact on an organization’s success.  Communication helps make customers’ interests known, resolves problems, adds value to products and services as well as keeping team members engaged.

Communication is a two-way street.  Savvy leaders understand the immense benefits of exchanging ideas and try to not just keep people informed, but to answer their questions and share feedback.  Furthermore, they make an intentional effort to communicate clearly, concisely and consistently.

In this session, you’ll explore several key principles of effective communication.  Bil will help you understand several concepts, why they work and when to apply them.  You will walk away from this session with a deeper understanding of the importance of communicating, some useful insights and some high impact tools and techniques.

4:30 – 5:30 pm “Operator Round Tables – Quick-Fire Idea Exchange”

We’ll cap off the day with our ever-popular operator round table discussion.  Be prepared to discuss current hot topics to include both opportunities and challenges during this quick-fire idea exchange.

6:30 – 9:30 pm AMOA Associate Member Product Showcase

Friday evening, October 28 our second annual AMOA Associate Member Product Showcase returns.  You’ll have the opportunity to see the latest equipment from AMOA Associate Members, network with industry peers and of course, have fun!