In 2018, AMOA launched a series of educational webinars, a benefit exclusively available to our members. Each webinar will focus on an on-demand topic of relevance to the amusement industry.

Previous webinar recordings - click the link in the title to view:

Best Practices for Using Technology for Route Operators and FEC’s

Sponsored By AMOA Game Master Sponsor Intercard

Technology changes fast, so operators need to keep up with latest technology and also know how to to best use that technology to improve operations and the bottom line.

In this webinar, our panel will share how they unlock the power of cashless systems to create perceived value for players, drive sales and control costs. Real operators will share success stories in both the arcade and route.

“Cashless systems are, hands down, the greatest tool for arcade operators in my 41 years in the business. With recent innovations it can have the same impact on route operators.” - George McAuliffe, President/Founder of Pinnacle Entertainment 


  • George McAuliffe, President/Founder of Pinnacle Entertainment 
  • Howard McAuliffe VP of Pinnacle Entertainment Group 
  • Steve Veach, Sr Director of Games Operations for Bowlero Corporation
  • Todd DeMott Arcade Owner

Originally aired: October 21, 2020, 10:00 AM Central Time

Associate Member Spotlight: Elaut Group USA

AMOA invites Associate Member Elaut Group USA to share new products and tips for AMOA members.

Originally aired: October 12, 2020, 2:00 PM Central Time

Situational Awareness/Personal Protection Best Practices for Amusement Operators - Part II

Part II of our Situational Awareness/Personal Protection Best Practices series will focus on situational awareness within the physical workplace. Matt will review best practices for staying alert and handling real-life situations that could occur within the workplace.

Presenter: Matt Sager, Smart Software

Originally aired: September 23, 2020, 2:00 PM Central Time

Situational Awareness/Personal Protection Best Practices for Amusement Operators - Part I

Situational awareness is important to everyone, especially amusement operators. In the first part of our two-part series, Matt will review situational awareness best practices when conducting business outside/away from a company’s physical building.

Presenter: Matt Sager, Smart Software
Originally aired: September 2, 2020, 2:00 PM Central Time

Operator Round Table

As summer quickly comes to an end, the majority of operators throughout the country have come to a virtual standstill when it comes to the re-opening of locations. Sadly, many have been required to move backwards over the past 4-6 weeks. Everyone, however, continues to do what they can to keep pushing through the mayhem the pandemic has created for small businesses and our industry.

Originally aired: August 24, 2020, 2:00 PM Central Time


Associate Member Spotlight: Embed

As FECs re-open their doors again, the customer awaiting us will be different. It’s unequivocal, undebatable and 100% certain:
• A new type of customer will emerge from this pandemic. After a long lock-down period the surge of consumers will emerge and only go to businesses they perceive as safe. They will be more conscious of hygiene, price and social distancing than ever before.
• It’s all about the low-touch economy. People don’t want to touch cash, coins, papers, anything that transmits viruses.

Find out on this exclusive interview with CEO, Embed, Renee Welsh on :
1. A New Approach to Hygiene Protection: 100% Natural, Non-toxic: Embed Hygiene Defence Stronger than industrial cleaners without the toxic health risks, killing 99.9 wide spectrum of pathogens including COVID019 on contact, airbone bacteria, viruses, fungi spores and mould. Plus it purifies your operation, from airborne defence to all surface areas.
2. Award-winning Innovation: Mobile Wallet that they are giving away for free. Embed is the only FEC business solutions provider to partner with Google and Apple to gain compliance approval. This breakthrough makes Embed the only non-banking finance -payment or loyalty card business and brand card that sits in the mobile wallet. There’s no app download required, so guests add the virtual game card to their Mobile Wallet and play.

Originally aired: July 12, 2020, 10:00 AM Central Time

Payroll Protection Program Q & A

Presenter: Megan Angle, Senior Manager
Porte Brown Accountants & Advisors

As we await the passing of the Payroll Protection Flexibility Act legislation from Congress, we know many of you have questions regarding the use of Payroll Protection Program funds.

Originally aired: June 4, 2020, 11:00 AM Central Time

Operator Round Table

Topics Include:
• Re-Opening: A Snapshot from Around the Country
• COVID-19 Preparedness Plan for Your Business
With the re-opening of many states across the country, AMOA is conducting an AMOA Operator Round Table providing a forum where AMOA operators can share what re-opening looks like in their state or local municipality specifically as it pertains to the re-opening of bars and restaurants. Our operator panel will kick off the discussion by sharing what they have seen since re-opening, how they are preparing/adjustments they have made and the tough challenges some states are encountering when it comes to amusement games. The floor will then open up to round table participants enabling them to share what they are experiencing in their respective areas.
The second topic to be addressed by the panel is the importance of putting together a COVID-19 Preparedness Plan for your business. Panel members will share what they are putting in place for their businesses.

Originally aired: May 19, 2020, 2:00 PM Central Time

Navigating COVID-19 with Your Locations: Digital Marketing Tactics for a Successful Comeback

Join us for a special marketing webinar designed especially for AMOA operators. This session will discuss taking advantage of tools in your digital marketing toolbox to engage customers whether it be educating them on what you are doing to address their safety or preparing re-opening promotions at your locations. The following areas will be discussed:

• Cleanliness/Social Distancing – Social Content

• Social Media Content You Can Use as you Prepare to Re-open

• Web Presence Checklist

Take-aways include:

• Understanding how Social Post Templates, shareable images, sample cover photos are essential to your message
• How to use social content to promote your business and your location now and in preparation of re-opening
• A simple checklist to make sure your web presence is well-positioned

Originally aired: May 7, 2020, 2:00 PM Central Time

Prepare for the New Normal Now

Our industry is embarking on a new normal and our panelists will share key areas they are looking at now in preparation of re-opening.

• Communication with Your Locations
• Sanitization and Cleaning of Equipment on Location as well as Protecting Your Employees and the Workplace
• Operating Efficiencies
• Leagues
• Promotion Opportunities

Originally aired: April 23, 2020, 10:00 AM Central Time

AMOA Conference Call with Firestone Financial [Audio Only]

This conference call covers 3 main topics:
• PPP (Payroll Protection Plan)
• Firestone existing offer of 3-month deferral
• What operators should be planning for under the new norm such as equipment on location, vendor relationships and how to deal with cash flow for the rest of 2020

Originally aired: April 14, 2020, 2:00 PM Central Time

Staying Relevant as a Route Operator During a Business Shutdown

AMOA’s leadership team will be conducting an On Demand session this Friday morning for its operator members to discuss ways to stay relevant during a business shutdown. We realize our members are experiencing the impact of the COVID-19 crisis at varying degrees across the country, however, we’re all feeling the immense uncertainty of the days, weeks and months ahead.

Originally aired: March 27, 2020, 10:00 AM Central Time

Associate Member Spotlight: AMI

AMOA invites AMI to talk about Video Everywhere - what it is, how to bring it into your route, and how you can benefit from using it. 

Presenter: Broderick Norkus
Originally aired: November 25, 2019, 10:00 AM Central Time


Associate Member Spotlight: Creative Works

AMOA invites Creative Works to talk about their newest products: Hologate, Game Up Esports, Lucky Putt, Infinite Escapes, Cosmic Golf.

Presenter: Russ Van Natta
Originally aired: November 4, 2019, 10:00 AM Central Time

Associate Member Spotlight: LAI Games

We invite you to join us for #AssociateMemberMonday on Monday October 7, as AMOA welcomes LAI Games to talk about their paradigm-shifting new game: Outnumbered, and the game's cutting edge companion app called Weapon Forge. You won't want to miss this webinar where they discuss how the game has been specifically engineered to reach players outside of the arcade drive traffic to operator's venues.

Presenter: Tabor Carlton
Originally aired: October 7, 2019, 10:00 AM Central Time

Associate Member Spotlight: Apple Industries

Associate Member Product/Service Spotlight is a brief webinar presentation that shines the “spotlight” on one of AMOA’s Associate Members (Manufacturers, Suppliers, Distributors). It gives them the opportunity to provide Operators a brief overview of a particular new product, a tech tip, or a service specific to their company.

AMOA welcomes Apple Industries to give an overview of their photo booth products.

Presenter: Allen Weisberg
Originally aired: August 26, 2019, 10:00 AM Central Time

Developing Cause-Related Leagues and Tournaments

Learn how cause-related leagues and tournaments can create an additional source of revenue for your business. During this webinar you'll hear from two operators, one who has successfully created a cause-related dart league program and another who has created successful pool tournaments for a worthy cause.

In addition to creating added revenue through these programs, both have generated positive PR while at the same time gaining recognition for giving back to the community for their philanthropic efforts.

#WebinarWednesday is the straight education offering we've created for operators provided in a webinar format on a variety of topics.

Panelists: Bob Burnham, Paradise Pinball; Greg Trent, Beyer & Brown
Originally aired: August 21, 2019, 10:00 AM Central Time

Cash Management for ATMs

Phil has 20 years of experience as an ATM Operator. During the webinar, he will address three top ideas:
- How do you start managing your ATM Route;
- How do you reconcile daily;
- Better ways to find leakages.
Attendees will receive tangible take-aways like templates and sample spreadsheets. Available to our Operator Members.

Presenter: Phil Webb, PDQ Merchant Enterprises
Originally aired: August 14, 2019, 10:00 AM Central Time

Associate Member Spotlight: A & A Global - Gamer Green

Available to our Operator Members, Associate Member Product/Service Spotlight is a brief webinar presentation that shines the “spotlight” on one of AMOA’s Associate Members (Manufacturers, Suppliers, Distributors). It gives them the opportunity to provide Operators a brief overview of a particular new product, a tech tip, or a service specific to their company.

AMOA welcomes A & A Global Industries to give us an overview of their Gamer Green product!

Contacting Members of Congress During August Recess

Be an advocate for YOUR business and YOUR industry! This webinar covers:

  •  AMOA Legislative Update on the bank account closure issue;
  • How to go about setting up an appointment with your legislator during the recess and/or attending a town hall meeting;
  • Talking points for a grass roots meeting or attending a town hall meeting (we’ll have two sets of talking points – one for AMOA member’s who’ve experienced a closure and one for those who have not but want to help advocate for our industry)

Presenter: Margeaux Plaisted, Managing Director in Dentons Public Policy
Originally aired: July 10, 2019, 2:00 PM Central Time

Evolution of Payment: From Cash to Card to Mobile

Every day you hear more and more about becoming a cashless society, but what does this mean for the small transaction and unattended environment?

  • Trends -- This session will reveal payment method trends of today’s consumer and why it’s important for you to pay attention.
  • Security -- With security being a key component in the cashless environment, you’ll learn about advancements, innovation and best practices in keeping cashless and mobile payments secure.
  • Biometrics -- Discover what’s ahead in biometrics as new ways are emerging for merchants and consumers to conduct transactions seamlessly and securely. A few of these methods may be here sooner than you think!

Presenter: Stacey Cooper, Heartland MicroPayments
Originally aired: June 19, 2018, 10:00 AM Central Time

For more information on AMOA's Education opportunities, contact the AMOA Office at (800) 937-2662.